Privacy Policy

1. INTRODUCTION

Welcome to Stellida (“we,” “us,” “our,” or “Company”), a brand operated by Azend Wellness, LLC. Stellida is committed to protecting your privacy and ensuring you have a positive experience on our website and when purchasing our products.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (stellida.com) and make purchases from us, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using Stellida, you signify that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. INFORMATION WE COLLECT
2.1 Information You Provide Directly

Account & Purchase Information:

  • Name, email address, and password (when creating an account)

  • Shipping and billing address

  • Payment information (processed securely through our payment processors)

  • Purchase history and preferences

Newsletter & Communications:

  • Email address for newsletter subscription

  • Email preferences and communication history

Customer Support:

  • Messages, inquiries, and communications through our AI-powered chat and email support systems

  • Information provided when requesting assistance with orders, returns, or other support needs

2.2 Information Collected Automatically

Analytics & Site Usage:

  • Google analytics data about how you interact with our Site

  • Pages visited, time spent on pages, and links clicked

  • Device type, browser type, and operating system

  • IP address and general location data

Cookies & Tracking Technologies:

  • Cookies that track your browsing behavior and preferences

  • Facebook Pixel data for advertising and remarketing purposes

  • Future Google Analytics and similar tracking technologies

Payment Processing:

  • Transaction information processed through our payment processors

  • Credit card information is not stored on our servers but handled by PCI-compliant payment processors

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • Processing Orders: To process, fulfill, and deliver your purchases

  • Payment Processing: To process payments and prevent fraud

  • Customer Service: To respond to your inquiries and provide support through our AI-powered systems

  • Marketing Communications: To send promotional emails, abandoned cart reminders, and marketing campaigns

  • Analytics & Improvements: To analyze Site usage and improve our products, services, and customer experience

  • Personalization: To personalize your shopping experience and recommend products

  • Legal Compliance: To comply with applicable laws and regulations

  • Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access

4. SHARING YOUR INFORMATION

We may share your information with:

Service Providers:

  • WooCommerce (hosting and e-commerce platform)

  • Payment processors and payment gateways

  • Shipping and logistics partners

  • Email marketing platforms (for newsletters and promotional communications)

  • AI-powered chatbot and support systems

  • Analytics providers

Third-Party Advertising Platforms:

  • Facebook (via Facebook Pixel) for targeted advertising and remarketing

  • Google (when implemented) for similar advertising purposes

Legal Requirements:

  • Law enforcement or government agencies when required by law

  • To protect our legal rights or respond to legal claims

We do not sell your personal information to third parties for their direct marketing purposes.

Data Sharing Opt Out:
https://stellida.com/pages/data-sharing-opt-out

5. DATA RETENTION
General Data Retention:

  • We retain customer data in accordance with WooCommerce’s data retention policies, typically for a minimum of one month following the last interaction

  • We retain purchase history as long as necessary for business, legal, tax, and accounting purposes

  • Newsletter subscribers’ information is retained until you unsubscribe

Payment Information:

  • Payment card information is not stored on our servers

  • Payment processors handle and retain payment data in accordance with PCI compliance standards

Cookies:

  • Cookie retention varies; persistent cookies may remain on your device for up to two (2) years

  • You can delete cookies through your browser settings at any time

6. YOUR PRIVACY RIGHTS
Access & Portability:

  • You have the right to request access to your personal data

  • You may request a copy of your personal information in a portable format

Correction & Deletion:

  • You can update or correct your account information through your account settings

  • You may request deletion of your personal data, subject to legal and business requirements

Opt-Out Rights:

  • You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email

  • You can opt out of marketing communications by contacting us

  • You can disable cookies through your browser settings

  • You can opt out of Facebook Pixel tracking through Facebook’s ad preferences

Do Not Track:

Our Site does not currently respond to “Do Not Track” browser signals. You may control tracking through cookie and browser settings.

To exercise any of these rights, please contact us at hello@stellida.com.

7. COOKIES & TRACKING TECHNOLOGIES
Types of Cookies We Use:

  • Essential Cookies: Required for Site functionality and security

  • Analytics Cookies: Track Site usage through WooCommerce Analytics

  • Marketing Cookies: Enable targeted advertising through Facebook Pixel and future Google Analytics

  • Preference Cookies: Remember your preferences and settings

Third-Party Services:

  • Facebook Pixel: facebook.com/about/privacy

  • Google Analytics (when implemented): google.com/policies/privacy

You can control cookies through your browser settings and opt out of specific tracking through the platforms’ preference centers.

8. SECURITY

Stellida takes data security seriously. We utilize WooCommerce’s enterprise-grade security measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption for data in transit

  • Compliant payment processing through PCI-certified providers

  • Restricted access to personal information

  • Regular security updates and monitoring

However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

9. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request what personal information we collect, use, and share

  • Right to Delete: Request deletion of personal information (with legal exceptions)

  • Right to Opt-Out: Opt out of the sale or sharing of personal information

  • Right to Non-Discrimination: We will not discriminate for exercising privacy rights

To submit a CCPA request, contact us at hello@stellida.com. We will verify your identity and respond within 45 days.

10. CHILDREN’S PRIVACY

Stellida’s Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.

11. INTERNATIONAL VISITORS

While Stellida is based in Florida, United States, if you access our Site from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our Site, you consent to this transfer.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Stellida
(Operated by Azend Wellness, LLC)

Email: hello@stellida.com

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the revised Privacy Policy.