Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure checkout options available through WooPayment and/or Authorize.net.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI-compliant systems. Stellida never stores your payment details.
Can I modify or cancel my order after placing it?
We process orders quickly. If you need to make a change, contact us as soon as possible and we’ll do our best to help before it ships.
Will I receive an order confirmation?
Yes. You’ll receive a confirmation email immediately after placing your order, along with tracking details once it ships.
Shipping & Delivery
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location and shipping method selected at checkout.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order total.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information so you can follow your delivery in real time.
What if my package is delayed or lost?
If your order hasn’t arrived within the expected timeframe, contact us and we’ll investigate and assist you.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within a specified return window, provided they are unworn, unused, and in original condition. Full details are available on our Returns Policy page.
How do I start a return?
Simply contact our support team and we’ll guide you through the return process.
Do you offer exchanges?
If you need a different size or item, we’re happy to help arrange an exchange when possible.
Are there any items that can’t be returned?
Certain items, such as final sale or clearance products, may not be eligible for return. These will be clearly marked at purchase.
Products & Authenticity
Are your products authentic?
Yes. All products sold on Stellida are 100% authentic and sourced directly from authorized brands and distributors.
Why don’t you carry every product from each brand?
We curate our selection intentionally, focusing on quality, versatility, and timeless style rather than volume.
How do I know what size to order?
Each product page includes sizing guidance to help you choose confidently. If you’re between sizes, feel free to reach out for assistance.
Will you restock sold-out items?
Some items may be restocked depending on availability. You can sign up for notifications on product pages when restocks occur.
Stellida & Our Brand
What is Stellida?
Stellida is a curated online retailer offering premium apparel and accessories from trusted brands, selected for modern, everyday wear.
How is Stellida different from big retailers?
We focus on curation, clarity, and experience—offering a refined selection instead of overwhelming choices.
Do you have a physical store?
Currently, Stellida operates exclusively online.
Support & Contact
How can I contact Stellida?
You can reach us through our Contact page or by emailing our support team. We aim to respond promptly during business hours.
What are your customer support hours?
Our support team is available Monday through Friday during standard business hours.
I have another question—what should I do?
If you don’t see your question answered here, don’t hesitate to contact us. We’re happy to help.
Trust & Confidence
Is Stellida a legitimate store?
Yes. Stellida is a legitimate online retailer operated by Azend Wellness, LLC, a registered U.S. business. We sell authentic products from trusted brands and provide secure checkout, clear policies, and responsive customer support.
Why should I trust Stellida with my purchase?
We prioritize transparency, authentic products, responsive support, and a smooth shopping experience from start to finish.