We want you to feel confident shopping with Stellida. If something isn’t right, we’re here to help—within the guidelines below.
Returns
We accept returns on eligible items within 14 days of delivery.
To qualify for a return, items must be:
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Unworn and unused
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In original condition
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With all original tags attached
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Returned in original packaging
Items that do not meet these conditions may not be eligible for a refund.
Exchanges
We’re happy to offer exchanges for size or style within the same 14-day return window, subject to product availability.
Exchanges are a great option if you need a different fit or color and want the fastest resolution.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Final sale or clearance items
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Gift cards
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Items showing signs of wear, use, or damage
Any non-returnable items will be clearly marked at the time of purchase.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method, as Stellida is not responsible for items lost in transit.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
Approved refunds will be issued to the original payment method within a few business days. Processing times may vary depending on your bank or payment provider.
How to Start a Return or Exchange
To begin a return or exchange, please contact our support team through the Contact Us page. Include your order number and the item(s) you’d like to return or exchange, and we’ll guide you through the next steps.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us as soon as possible after delivery so we can make it right.
Our Commitment
Stellida is operated by Azend Wellness, LLC, and we’re committed to fair, transparent policies and responsive customer support. If you have questions about returns or exchanges, don’t hesitate to reach out.