Shipping policy

At Stellida, we want your order to reach you quickly and reliably. Here's everything you need to know about how we ship.

Delivery Times

Orders arrive within 7–21 days of your order date, processing included. Most orders arrive well within that window.

Our delivery guarantee: if your order ever takes longer than 30 days to arrive, just contact us at support@stellida.com and we'll reship your order or give you a full refund.

Order Processing

Orders are processed within 1–3 business days after being placed. Once your order ships, you'll receive a shipping confirmation email with your FedEx tracking number and a link to your personal tracking page. During holidays or high-volume periods, processing can take a little longer.

Shipping Rates & Carrier

  • Free shipping on every US order, no minimum purchase required.
  • All orders are delivered by FedEx.
  • For orders shipping outside the US, shipping rates are calculated at checkout.

Order Tracking

You can follow your order anytime on our Track Your Order page using your order number and email (or ZIP code), or your tracking number.

About your tracking updates: tracking updates on our tracking page come directly from our shipping partner. FedEx tracking will begin updating once your package reaches their network. Until then, our tracking page has the latest updates.

Delays or Missing Packages

If you have any concern about your delivery, please contact us at support@stellida.com before reaching out to your bank or payment provider. We'll look into it right away, and most questions are resolved within a business day or two.

Re-Shipment Policy

If a package is confirmed lost by the carrier, or tracking shows no movement for an extended period and we conclude the package is unlikely to be delivered, Stellida will send a replacement at no additional cost.

  • Contact us at support@stellida.com to report the issue.
  • We may investigate with the carrier before sending a replacement.
  • Re-shipments are subject to product availability. We may offer a full refund instead at our discretion.
  • If the original package is delivered after a replacement has been sent, please let us know and, if requested, return one of the packages using a prepaid label we provide.

Delivered but Not Received

Stellida is not responsible for packages that the carrier confirms as delivered but are reported missing or stolen. If your tracking shows delivered and you can't find your package, contact us and we'll do our best to help.

Incorrect Shipping Information

Please make sure your shipping details are correct at checkout. Stellida is not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you notice an error, email support@stellida.com right away. We'll do our best to correct it before your order ships, but can't guarantee changes once fulfillment has begun.

Questions?

We're here to make your experience smooth from checkout to delivery. Reach us anytime at support@stellida.com.